Effective from: 01.04.2021
Last updated: 09.07.2021
1. General Introduction, Definitions and Stipulations
If there is discrepancy between the English version of these rules and the translation into another language, the English version is considered to be the correct one.
If the online chat operator's words are contradicting the current version of the Terms & Conditions, then Terms & Conditions (its version in English) voids all the operator's words and makes them (operator’s words) not applicable to any situation. All major issues are to be resolved via email only. The email for complaints: [email protected]. The only authorised email used by the Company to resolve disputes is [email protected].
Before using our website, please read these Terms and Conditions carefully. By registering a Player Account at Arenabet the Client confirms his/her consent with the Terms and Conditions.
The following Rules pertain to the casino website Arenabet.com (hereinafter referred to as the Rules) stipulate the manner of accepting bets, paying winnings and resolving disputes, as well as the specific features of certain bets on certain sports. These Rules shall govern any other relations between the and the Client.
Arenabet.com belongs to Argold N.V. located at Heelsumstraat 51 E-Commerce Park, Vredenberg, Curaçao. The Company is licensed and regulated by the laws of Curaçao under Curaçao Antillephone license #8048/JAZ2011-014.
Bet – is a risk-driven agreement for potential winnings entered into between the Client and the company under the established Rules, where the fulfillment of such agreement is conditioned by an event whose outcome is yet to be determined. Bets are accepted on the conditions offered by the company. This definition is applicable to casino and sports sections.
Outcome – is the result of the event (events) on which the bet was placed or the result of the slot spin.
Bet Cancellation – is an outcome on which the bet is not settled and winnings are not paid. As per the Rules, in the event of “bet cancellation”, an arrangement between the company and the Client shall be deemed unconcluded and the stake shall be refunded.
Company / Casino – the definition of Argold N.V. in all the texts placed on the Website.
Website – an Internet page located at c.arenabet.com or at any confirmed mirror.
Account – client’s personal area, used to review the Website, make deposits, request withdrawals and perform in-game operations.
Account Holder / Client / Player – an individual, who had created an Account and had been granted access to it with a purpose reading the content of the Website or making gambling related operations.
Services – the gaming and betting offers and news feed provided by Arenabet to the Account Holder through the Website.
Upon registration the Client agrees that he/she accepts to receive promo emails, SMS, calls and in-browser notifications from the Company. If the Client doesn’t want to receive any promo information, he/she may contact the support team at [email protected].
We respect the privacy of our players.
2. The order of changing and updating the Rules of the Website
All references in the Arenabet Rules to the singular shall include the plural and vice versa. All references to “the” shall include “a/an” and vice versa.
The Company reserves the right to update, amend, edit and supplement the Arenabet Rules at any time. Such new rules or amendments shall take effect immediately after publication on the website. The Company shall notify the Clients regarding any major update(s) and amendment(s) in its Terms and Conditions via e-mail.
However, the Company does recommend all Clients to revisit this page regularly and check for possible updates.
If the Client disagrees with the amendment(s) to the Website rules and current Website rules, he/she has to discontinue using the Services of the Website.
3. Who can play
3.1. The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries (including, for example, the USA, the United Kingdom, Cyprus, the Netherlands, Malta, Curacao etc.). The Company does not intend for its Website to be used for sports betting, gambling or other purposes by people who reside in countries or jurisdictions in which such types of activity are illegal.
3.2. The fact that our Website is available in such a country and/or jurisdiction or that it can be displayed in the official language of any of those countries cannot be considered official authorization or legal grounds for using our Website and depositing funds into the Client’s account or withdrawing the Client’s winnings. The availability of the Website does not mean that it contains any proposals, incitement or invitation to use or subscribe to betting, gambling or any of the other services in any jurisdiction where such activity is illegal.
3.3. The client is responsible for learning whether His/Her accessing and/or use of the Website is compliant with applicable laws in the Client’s jurisdiction and the Client warrants to us that online gambling is legal in the territory where the Client resides and online casinos under Curaçao license do not breach the local laws. When opening an account and/or using the Website the Client must make sure that his/her actions are legal in the territory in which he/she resides. The Client also guarantees and agrees that He/She has received legal advice before registering on the Website. If the Company becomes aware that the Client is a resident in a country where the use of our Website is considered illegal, the Company will have the right to close the Client’s account and refund any remaining funds on the Client’s account at the moment of its closure after the deduction of all the winnings.
3.4. The Casino accepts strictly adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the player’s sole responsibility to learn about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
3.5. The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
3.6. If we are unable to confirm that the Client is of the Legal Age, we may suspend His/Her account. If the Client is proven to have been underage at the time He/She made any gambling or gaming transactions, His/Her account will be closed, all transactions or/and bets void. Any winnings, accrued during such time will be forfeited and the Client will return to us any funds, withdrawn from the Client’s account.
3.7. It is entirely and solely Client’s responsibility to enquire and ensure that the He/She does not breach laws applicable to Him/Her by participating in the games. Depositing real funds and playing for real money is subject to the laws of the Client’s country, and it is Client’s sole responsibility to abide by the native and local regulations.
3.8. Who cannot play at Arenabet
3.8.1. The employees of embassies and diplomatic missions.
3.8.2. Professional casino and / or poker players.
3.8.3. Employees of online and offline casino game providers and producers.
3.8.4. Persons under the age of 18.
3.8.5. Persons with severe gambling issues.
3.8.6. Politically exposed persons.
3.8.7. Persons who have been voluntarily or involuntarily excluded from other online casinos under any license.
3.8.8. Persons who are the subject of criminal proceedings.
3.8.9. Employees of online and offline casinos or bookmakers.
3.8.10. Individuals who have been involved in money laundering.
3.8.11. To persons who are taking part in armed conflicts as mercenaries.
4. Availability of Games
4.1. Please, bear in mind, some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
4.1.1. Using VPN to bypass the provider's block is strictly prohibited and may lead to confiscation of winnings.
4.1.2. NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.1.3. In addition to the above, Street Fighter Video Slot is not available for the following countries:Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island,Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland,Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre andMiquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries:Cuba, Jordan, Turkey, Saudi Arabia.
4.1.4. Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.1.5. Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.1.6. Narcos Video Slot is not available in the following territories: Indonesia, South Korea.
4.1.7. Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.
4.1.8. Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Sweden, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries from reaching the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
5. Accepted Currencies
5.1. The Website allows using the following currencies: EUR, USD, RUB, PLN, CZK, TRY.
6. Fees and Taxes
6.1. The Clients are fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of their residence.
6.2. In case of a refund, the casino reserves the right to cover all payment providers’ fees (10% fee) with refunded funds.
6.3. The Clients acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 40.
7. Game Rules
7.1. By accepting these Terms and Conditions the Client confirms that he/she knows and understands the rules of the games offered on the Website.
7.2. For Table Games or Live Games maximum bet is 1000 EUR or its equivalents according to the casino exchange rates.
7.3. For Slots Games maximum bet is 50 EUR or it’s equivalents according to the casino exchange rates regardless of the software limitations.
8. Bonus Terms and Conditions
8.1. Bonus Terms and Conditions are an integral part of these rules. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions and Bonus Terms and Conditions.
9. Disclaimer of Liabilities
9.1. Casino service is provided solely for entertainment purposes.
9.2. Casino service is provided "as it is". Casino is not responsible for service mismatch to Player’s purposes and/or ideas on how such a service should be provided.
9.3. Casino undertakes to correct all faults in the service as soon as possible, but does not guarantee their absence.
9.4. Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.
9.5. In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with Casino or the actions of third parties aimed at suspension or termination of operation of Casino, Casino operation can be suspended and all current bets canceled.
9.6. By accepting these Terms and Conditions the Clients confirm their awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from client’s use of the Website.
9.7. The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
9.8. In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
9.9. If the Casino mistakenly credits the Client’s Account with a deposit, bonus or winnings that do not belong to the Client, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from the Client’s Account.
9.10. The Website, its directors, employees, partners, service providers:
9.10.1. do not warrant that the software or the Website is/are fit for their purpose;
9.10.2. do not warrant that the software and Website are free from errors;
9.10.3. do not warrant that the Website and/or games will be accessible without interruptions;
9.10.4. shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to the Client’s use of the Website or Client’s participation in the games.
9.11. The Client hereby agrees to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Client’s use of the Website or participation in the Games.
9.12. The Client acknowledges that the Casino shall be the final decision-maker of whether the Client has violated the Casino’s Terms and Conditions in a manner that results in Client’s suspension or permanent banning from participation in the Website.
9.13. Please, note that Arenabet holds no liability for any deceitful actions of the residents of “Restricted Countries” in order to gain access to the website notwithstanding restrictions applied for the website usage by the residents of “Restricted Countries”.
10. Use of the Account
10.1. Client Responsibility.
10.1.1. Client fully understands the provisions contained in this Agreement and is obliged to comply with them.
10.1.2. Client ensures that their age is 18 or older, but sufficient to participate in gambling, according to the legislation of the country of their residence.
10.1.3. Client acknowledges that their details in the personal account of Casino are correct.
10.1.4. Client acknowledges that they have only one active member account with Casino.
10.1.5. Client is obliged not to disclose the login details of a member account to third parties and not to allow the third parties to gamble at Casino through their member account.
10.1.6. Client is responsible for the security of the member account access data, as well as for the security of accounts in social networks used for gambling at Casino.
10.1.7. Client confirms that he/she is not a Casino employee or a relative of a Casino employee.
10.1.8. Client participates in the Casino strictly in his/her personal non-professional capacity for recreational and entertainment reasons only.
10.1.9. Client is responsible for all actions taken at Casino through his/her member account.
10.1.10. Client acknowledges that he/she is aware of the risk of losing money in the course of gambling. Casino is not liable for any possible financial damage arising from the use of the website.
10.1.11. Client assumes the obligation not to carry out illegal financial transactions, the legalization of proceeds from crime, and any other operation in violation of applicable law, through Casino.
10.1.12. Clients acknowledge that they do not use the funds of third parties to replenish the Casino account. Usage of any joint bank accounts or joint credit/debit cards shared by two or more individuals are not allowed in the aim to replenish the Casino account.
10.1.13. Client agrees that Casino has the right to require additional verification of their identity or their actions at Casino website.
10.1.14. Clients understand that Casino has the right to cancel their bets if:
10.1.14.1. client or a third party can affect the outcome of a bet;
10.1.14.2. client or affiliated third parties violated the T&C;
10.1.14.3. the outcome of a bet was the result of illegal actions;
10.1.14.4. the bet was made during any technical failure.
10.1.15. Disposable emails are forbidden to be used for registration in the casino. Accounts created with disposable emails will be permanently closed.
10.1.16. Client should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. The Client must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Casino staff used to provide the Website or Client Services. Should any violations be detected, Client’s account can be closed or suspended for an indefinite period.
10.1.17. Client agrees that if he/she violated at least one of the rules or Casino has reasonable grounds to assume that Client has violated the rules, Casino reserves the right to suspend his/her account, cancel the bets, refuse to pay winnings or use the funds on Client’s account for compensation of its own losses resulting from the Client’s actions.
The Website shall not be liable in relation to the moment when they become aware that the Client falls within any of the aforementioned categories. This means that the Website shall be entitled to take the above measures at any time once they have become aware of rules violation by the Client.
10.1.18. The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
10.1.19. In order, if the client wants to request a Transcript of the chats, History of his/her deposits, Bet history, Session history etc, he/she may contact our support team( [email protected]).
10.2.Registration and opening of the member account
10.2.1. Each client can create only one (1) personal account. Creating multiple Player Accounts by a Client will lead to termination of all such accounts. The bets will be declared as void.
The Client shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
10.2.2. Clients have the right to use only one account. One account per a residence address, an IP address, a PC. If the Client registers more than one member account, all Client’s accounts can be suspended or deleted, and all bets can be void. Besides, Client’s winnings and bonuses that were received or accumulated during the period of use of several member accounts can be void as well. We can request the Client to return the funds withdrawn from the additional accounts. If the Client wants to register a new member account, he/she can contact the casino manager at [email protected]. In this case, the existing account will be suspended, and the Client will be able to register a new one. If the Client has found out that he/she already has more than one account with Casino, The Client is obliged to immediately inform us about it. If this fact is established without Client’s participation, all his/her accounts will be suspended.
10.2.3. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
10.2.4. The Client must enter all mandatory information requested into his/her registration form, including a valid e-mail address; if the Client does not enter a valid email address, we will be unable to help him/her recover any “forgotten passwords”. It is Client’s sole responsibility to ensure that the information he/she provides is true, complete and correct.
10.2.5. Casino reserves the right to refuse to register a member account.
10.3. Closing of account
10.3.1. Casino reserves the right to close Client’s Account and to refund the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to provide with a reason or give prior notice.
10.3.2. If the Client wants to block his/her account, please, contact the support department via LiveChat (24/7) or email [email protected]. Casino will return to the Client any and all funds from his/her account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion.
10.3.3. In the event of closure of Client’s account because of gambling addiction or if Client’s account has been closed due to fraud the Client acknowledges that he/she is prohibited from opening a new account. Casino will not be liable if the Client manages to open a new account, neither for such action nor for any direct or indirect consequential damages. Casino shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
11. Anti-Fraud Policy
11.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
11.1.1. participating in any type of collusion with other players;
11.1.2. development and making use of risk free strategies or other unfair methods;
11.1.3. fraudulent actions against other online casinos or payment providers;
11.1.4. chargeback transactions with a credit card or denial of some payments made;
11.1.5. creating two or more accounts;
11.1.6. taking part in any criminal activities including money laundering and any offence with criminal repercussions;
11.1.7. other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.
11.2. The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
11.2.1. use of stolen cards;
11.2.3. creating more than one account in order to get advantage from casino promotions;
11.2.4. providing incorrect registration data;
11.2.5. providing of forged documents;
11.2.6. any other actions which may damage the Casino.
11.2.7. low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).
11.3. The Company reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Client's identity and of any suspected unlawful or improper activity, and the Client agree to cooperate fully with us to investigate any such activity.
11.4. In the event of any suspicious transactions, Casino reserves the right to suspend or block a player’s Account and withhold funds as may be required by law or the competent Authority.
11.5. By agreeing to the Terms the Client authorizes us to undertake verification checks as we may require ourselves or may be required by the third parties (including, regulatory bodies) to confirm Client's identity and contact details in order to prevent money laundering.
11.6. Deposits made into Client's account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close Client's account indefinitely. In such instances, Casino further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
11.7. All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
11.8. Transferring of funds from one player account to another is not allowed.
11.9. Unfortunately, a limited few make it a habit to abuse our bonus offers. Regular players rarely risk breaking these rules by mistake; the Clienthave to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right to, if we determine the breach of any Terms, confiscate all associated winnings and original deposit.
11.10. The Client shall not corrupt the Website, flood the Website with information so as to cause the Website to malfunction, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. the Clientmust not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
11.11. The Casino will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. The Casino will not be liable for any loss or damage which the Clientor any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action Casino takes in respect of the same will be at our sole discretion.
11.12. If the Client suspects a person is colluding, cheating or undertaking a fraudulent activity, please report via e-mail: [email protected].
12.1. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments with Paysafe are processed via Argold N.V.
12.2. Please, contact our support team at [email protected] to inquire about the payment methods which are most favorable for Client's country of residence.
12.3. The Client may only participate in Games if the Client has sufficient Virtual Funds on Client's member account for such participation.The Website will not grant any form of virtual credit whatsoever for participation in any of the Games.
12.4. To deposit Virtual Funds into a Client's member account, the Client can transfer Virtual Funds from Client's personal wallets or other Virtual Funds related accounts.
12.5. The website can, under certain circumstances, credit a Player’s account with a so-called “bonus”. The conditions for the crediting of the bonus and the amount of the bonus is determined by Bonus Terms and Conditions. For promotions that are currently running please follow directory “Promotions”. If an account contains both the Virtual Funds and bonus funds, the bonus funds will only be available for wagering once the existing Virtual Funds have been used. Before fulfilling the bonus turnover conditions if the Client transfers or withdraws the main deposit amount, bonus funds and all winnings from this bonus will be forfeited.
12.6. The Website reserves the right to change the accepted methods of payment at its sole discretion. Casino further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. Casino does not warrant that all methods of payment are available at all times.
12.7. Depending on the method selected, deposits can incur charges from Client’s bank side, independently for bank wire transfers and/or other methods of payment.
12.8. By depositing money the Client agrees not to make any charge-backs, reversals or otherwise cancel any deposits into his/her account, and agrees to refund and compensate us for unpaid deposits.
12.9. Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.
12.10. Casino reserves the right to use additional procedures and means to verify Client's identity when effecting deposits into Client's Account. This could include (but is not limited to) a selfie with a document or form of identification.
12.11. It's the responsibility of Player to ensure that all documents are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of Player.
13.1. The period of processing requests for withdrawals is from 0 to 78 hours.
13.2. The Website supports payouts via Neteller, Skrill and Bank Cards. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
13.3. Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
13.4. The internal operating currency of the Website is Euro. Due to this fact, in case the Client transact in other currencies, the amount deducted from Client's credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Client's bank and/or the Casino's payment processing system.
13.5. All Bank Transfer payouts are processed up to 14 banking days. It may take up to 14 banking days for funds to reach the Client's bank account. Please mind that the Client will be able to request a Bank Transfer for EUR payouts only.
13.6. The maximum withdrawal amount processed to a player is 20000 €/$ per week and 40000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
13.7. If the Client wins more than €30000, the Casino reserves the right to divide the payout into monthly installments of maximum €30000 until the full amount is paid out.
13.8. At least a minimum first deposit is required before withdrawing any winnings generated from a no deposit bonus/registration bonus.
13.9. The deposited money should be wagered at least 1 times prior to any withdrawal.
13.10. The Casino reserves the right to check Client's identity prior to processing payouts and to hold withdrawals for the time needed to check Client's identity. In case the Client provides false Personal Data, the withdrawal can be refused and the Player Account terminated, of which the Client will be informed by email. The Casino reserves the right to use additional sources for client verification, such as OSINT (Open source intelligence) and public intelligence.
13.11. In case of necessity to verify the identity of Player, the time of processing the requests is calculated from the date of verification of the documents requested.
13.12. In certain circumstances we may have to contact the Client and ask the Client to provide further information to us directly in order to complete the Checks. We can use such methods of contacting You: email, phone call, Skype call. Casino reserves the right to make a phone call to the number provided in the Client's member account. We might request for a Skype call in case of additional checks, that is a necessary part of the verification procedure. In case the Client fails in this, we reserve the right to ask the Client for notarized documents or another reasonable security procedure necessary to verify Client's identity. If the Client does not or cannot provide us with Client's correct contact details or we can not reach the Client by all of the aforementioned methods then we have the right to suspend or close Client's Account permanently. Note, if the Client fails to provide necessary information, Client's account has failed security verification, the balance, if any, is subject to confiscation.
13.13. Date of receipt of money on Player's accounts outside of Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.
13.14. The Casino reserves the right to transfer funds in a way different from the payment method specified by Player.
13.15. Notices for withdrawals must be made via the Website. Casino will not accept withdrawal demands made by live chat or by electronic mail. Employees of Casino are not permitted to bypass these instructions.
13.16. Finally, please keep in mind the Casino is not a financial institution. Due to this fact, Client's account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Client's account will thus not bear any interests and no conversion or exchange services will be offered at any time including crypto to fiat or fiat to crypto exchange.
14. Dormant Accounts
14.1. An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If Client's Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of 10 EUR or the equivalent in another currency (or the current balance of Client's account, if less) as long as the balance of Client's account remains positive.
14.2. The Client authorises the Website to charge this fee from Client's Player Account on the beginning of the month following the day Client's account is deemed inactive, and on the beginning of every subsequent month that Client's account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
15. Intellectual Property Rights
15.1. The content of the Website is subject to copyright and other proprietary rights held by the Website or used under license from third party rights owners. All downloadable or printed materials contained on the website may only be downloaded to a single personal computer and can be printed solely for personal and non-commercial use.
15.2. Under no circumstances the use of the website grants the user any rights to the intellectual property (e.g. copyright, know-how or trademarks) owned by Casino or any other third party.
15.3. Any use or reproduction of the trade name, trademarks, logos or other creative materials presented on this site is prohibited.
15.4. The Client will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activities.
16.1. The Client is free to contact our Client Support team via LiveChat available 24/7 or email [email protected] according to the instructions found on the Website to give us any complaints regarding our services.
16.2. If the Client has a problem, the Client has to describe it in detail as much as possible to speed up its resolution.
16.3. In the event of a dispute, the Client agrees that the results stored on the server are the final proof and cannot be challenged.
16.4. The Client agrees that in order to alert the Client in the event of a dispute, Casino employees can use any contact details the Client left on the website.
16.5. Complaints are handled in the support department and escalated in the organisation of the Casino in case that support personnel did not solve the case immediately. the Client shall be informed about the state of the complaint to a reasonable level.
16.6. If the dispute is not resolved on the casino management level, the Client can contact any independent body, gaming authority or licensing regulator listed on the Website.
16.7. In the event of any dispute, the Client agrees that the server logs and records shall act as the final authority in determining the outcome of any claim. the Client agree that in the unlikely event of a disagreement between the result that appears on Client's screen and the game server, the result that was logged on the game server will prevail, and the Client acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Client's participation in the relevant online gaming activity and the results of this participation.
16.8. No dispute may lead to a lawsuit against the Company. No dispute may lead to court.
17. Refund Policy
17.1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account. Each refund request should be a matter of the anti-fraud check and can be processed only in case of the positive conclusion of the anti-fraud department.
17.2. If the Client has funded his/her account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases the Client has made. If Client's withdrawals exceed the total amount deposited, any excess amount will be paid to the Client via one of our alternative methods available.
17.3. Before a refund is processed all bonuses and winnings in Client's balance will be deducted prior to calculating the amount to be refunded.
17.4. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
17.5. All costs that may occur upon refund procedure are on the player.
18. Responsible gaming
18.1. What is gambling addiction? Gambling problems are associated with mental health issues such as depression, anxiety and suicide. They can affect family relationships, professional and academic progress, and can even lead to bankruptcy and crime.
Gambling is an entertaining activity rather than a source of income.
Gambling is a thrilling and amusing pastime. Unfortunately, in some cases, involvement in such activities may cause problems. We take care of our Clients and do our best to ensure responsible use of our website without any negative consequences. We advertise our products and services in a responsible manner and will not target young or susceptible people.
18.2. Underage gambling. Our company does not allow minors (individuals under 18 years of age) to be involved in betting. We take every possible precaution to prevent violation of this rule. We guarantee that our advertisements, sponsorship and marketing campaigns do not contain information targeted to minors.
18.3. Gambling addiction prevention. No advertising campaign or promotion misleads users, nor do they distort the nature of the services for potentially susceptible bettors. Clients are informed about the chances of winning as well as the potential risks. Services are provided based on the amount paid and excessive spending is not encouraged.
Please answer the questions below. If you say 'yes' to all questions, you are likely to have a gambling problem:
18.3.1. Do you have uncontrolled spending?
18.3.2. Are you borrowing money or stealing in order to gamble?
18.3.3. Have you noticed that you spend less time with your family?
18.3.4. Do you react badly to other people’s opinion about your online gambling?
18.3.5. Have you lost interest in hobbies or usual leisure pursuits?
18.3.6. Do you feel depressed or even suicidal because of your gambling failures?
18.3.7. Have you ever lied to cover up the amount of money or time you have spent gambling?
It is never too late to admit that you have an addiction and to fight against it. We value our Clients and in no event will we facilitate the progression of this illness. Please read the following information which can help you lower the risk of developing gambling addiction:
220.127.116.11. Do not regard gambling as your main source of income;
18.104.22.168. Set limits on the time and money to be spent. Do not break these limits;
22.214.171.124. Please do not gamble if:
126.96.36.199.1. You are under the influence of alcohol or any other substance;
188.8.131.52.2. You are depressed;
184.108.40.206. Only gamble with money that you can afford to lose.
220.127.116.11. Avoid chasing your losses.
18.4. Arenabet Clients are informed about the odds of winning and of the potential consequences and risks of losing.
Your withdrawals and deposits can be accessed through the "My Account" section.
18.5. Our Clients have a self-excluding option.
Please write to Client support to [email protected] and also use the Self-restriction option if necessary.
We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests.
Arenabet offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after it has been fully verified. Be kindly advised that a photo of your ID/Passport must be attached to your application to self-restrict. If you activate this feature you will be unable to gamble at Arenabet.
Enjoy playing at Arenabet.com!